Amazon Clinic will provide virtual healthcare for allergies, acne and more

Amazon CEO Andy Jassy speaks at the groundbreaking ceremony ahead of tomorrow’s opening night for the NHL’s newest hockey franchise, the Seattle Kraken, at Climate Pledge Arena on October 22. 2021 in Seattle.

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Amazon is expanding its healthcare offering following its agreement to purchase One Medical, this time opening up a new virtual care option to help with common conditions like allergies, acne and hair loss.

Amazon Clinic, unveiled on Tuesday, will allow patients in 32 states to message clinicians through a secure portal to seek personalized treatments and prescriptions for common conditions. Patients can research birth control options and treat urinary tract infections, dandruff, migraines and more.

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The service does not yet accept insurance, but customers can use insurance to help pay for medications prescribed by a licensed clinician through the platform. The company said these prescriptions could be filled by any pharmacy, but added that Amazon Pharmacy would also be an option.

To use the service, customers select the condition they want to talk about and then choose a preferred provider. After completing a questionnaire, they will connect with a clinician in a secure messaging portal to respond at the client’s convenience. Amazon said if a condition isn’t suitable to be handled through the service, it will notify customers before connecting with a supplier.

Two weeks of follow-up messages are included in the cost of the initial consultation, which Amazon says in “many cases” would be equal to or less than the average copayment cost. Customers can also use money from flexible spending accounts and health spending accounts to pay for the service.

The new program comes just months after Amazon announced it would shut down Amazon Care, another telehealth service, by the end of the year. This program, which launched in 2019 as a pilot project for employees, provided virtual emergency care and offered home visits from nurses for a fee to perform tests and vaccinations.

Amazon Health Services head Neil Lindsay said in an email announcing the shutdown that Amazon Care was “not a comprehensive enough offering for the large businesses we are targeting and it was not going to work. long-term”.

Amazon’s healthcare businesses have raised concerns among some regulators and lawmakers about how it will use and protect sensitive information. The company said in its Amazon Clinic announcement that it has “strict privacy policies for customers and that it complies with HIPAA and all other applicable laws and regulations.”

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